Delivery is usually within 7 days on average BUT often much sooner. The reason we ask for your patience with a longer delivery time is because many of our headbands and slides are made to order. We want to make sure it is perfect for you. If there is going to be a delay we will be in touch to update you.
Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens we will let you know. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you.
Once your order is on its way, we will be in touch again to let you know when you should expect it.
Our products are packaged in cello bags, we include a business card for you to keep for reference or give to friends who ask about our fabulous products. Depending on the cost of the product and location for delivery we offer the following.
Place an order over £12 and get free delivery.
In most cases, your order will be shipped within a few days, however shipping times will vary. Please allow up to 7 business days for your order to be completed and delivered to ensure your order is made with quality care. If not received after 7 days please contact us so we can clarify your order, send out a replacement or take action to track it if neccessary.
You will be presented with one of the following options at checkout:
We send all our items via Airmail with insurance were neccessary.
Prices are calculated at checkout based on up to date quotations by Royal Mail.
If your parcel does not arrive in the expected time, please first check with your sorting office. The Royal Mail does not consider a parcel to be lost until 15 working days have passed from the expected delivery date.
If your parcel has been lost or damaged in transit, we are happy to file a claim with the Royal Mail on your behalf as we always obtain proof of postage if sent by recorded delivery. Once the claim has been investigated by the Post Office they will make contact with you and will require a response. This will be their deciding factor as to whether a claim will be honoured.
If the Post Office agree the claim, we will either issue you with a refund or replacement (if the items are available), whichever you would prefer. Please note that the investigation can take up to 30 days, unfortunately there is nothing we can do to shorten this process.
Please do ensure you have the correct address information in your details as we are not responsible for items sent to an incorrect address if that is the info you have given in the system. If the package is delivered and not collected from the Post Office and is returned to us we would require the cost of the postage to be sent to us for us to resend the package.